Home
Services
Basic Services
Irancell Yar Service

“Irancell Yar” Service

With “Irancell Yar” on-site services, instead of you visiting us at an Irancell sales and service center, our representatives and staff will come to visit you at your desired location/address to provide you with your requested service.

How to Request for Irancell Yar

Based on your city and neighborhood, find the nearest Irancell sales and service center from the table below; make a call to them and put in your request for Irancell Yar. Our staff will make the necessary arrangements for visiting you at your chosen location.

Service Benefits:

  • Staff visits to the customer’s location
  • Providing a completely on-site service
  • Possibility to schedule a visit
  • Saving time and travel costs

What Can I Request with Irancell Yar?

  • SIM Card Registration
  • Modem Registration
  • SIM Card Change
  • Change of SIM Card Ownership
  • SIM Card Block & Unblock
  • Address Change
  • Porting to Irancell
  • Switching from Prepaid to Postpaid
City Coverage

Service Prices

On-Site Travel Expenses

Travel Expenses (Tomans)City
350,000Tehran
320,000Karaj, Esfahan, Shiraz, Mashhad, Tabriz
300,000Ahwaz, Qom, Kermanshah, Urmia, Rasht, Kerman, Hamedan, Zahedan, Ardebil, Arak, Yazd
300,000Other Cities

Terms & Conditions

Requester:

  • The requester is required to be present at the submitted address when the representative visits. If they are not, travel expenses will be charged and the requester can make arrangements again if necessary.
  • The requester is required to bring all valid ID documents with them when visited by the representative.
  • The requester is required to respond to calls received from the representative during the visit. Otherwise, the request will be canceled.
  • If the address is incorrect or the requester announces a change of address when the representative visits, the request will be canceled and the travel expenses will be charged by the representative from the applicant.
  • In the event of a violation by the representative, the requester can follow up on the matter by calling 700.
  • The requester is required to inform the representative of the services he needs when submitting the request.
  • If the ownership change service is requested, the old and new owners must be present at the location at the same time.
  • The requester is obliged to pay the travel expenses to the representative in any case.
  • If there is a problem on the part of the representative /Irancell in providing the service, the travel expenses will not be charged by the representative and the requester can file another request after the problem is resolved.

Irancell Representative:

  • Is required to verify the identity and receive valid identification documents from the requester.
  • Is not allowed to enter the home or privacy of individuals.
  • Is not allowed to visit non-urban and non-residential areas (military, mountainous, forest, etc.).
  • During heavy traffic hours or other events (natural disasters, accidents, road blockades, etc.) or bad weather conditions, there may be delayed in visiting.
  • Is required to be present at the submitted location on the date and time coordinated with the requester.
  • Is not allowed to charge the requester any fees other than the approved service and travel costs (according to the notified circular).
  • Is required to hold Irancell introduction letter and fully observe ethical standards when visiting the customer’s address.
  • In the event of system errors and network disruptions during the representative’s visit at the customer’s location, they are required to visit the location again after resolving the problem, in coordination with the requester.
  • If requested, the representative is required to provide an invoice for the costs.

By submitting a request for on-site services, the requester accepts the above terms and conditions.

FAQs:

Is it necessary to visit in person to receive services?

No, all services are provided on-site.

Is it possible to choose the time of visit?

Yes, the time of visit is determined by mutual agreement.

Who is required to be present at the time of change of ownership?

The presence of the previous owner and the new owner is required at the same time.

Is there a travel fee?

Yes, it is charged according to the approved tariff.

Who is this service suitable for?

This service is designed for people who do not have the opportunity to visit Irancell service centers in person or prefer to receive their services faster and more conveniently at a desired location; including the elderly, sick people, busy people, companies and organizations, etc.

What services can be provided in this service?

SIM card purchase and activation, modem purchase and activation, SIM card replacement, change of SIM card ownership, termination and reactivation of SIM card, change of address, porting, switching from prepaid SIM card to postpaid

Is it possible to request multiple services at the same time?

Yes, you can submit multiple services in one request.

What documents are required to receive services?

Original new national ID card or new identity card

Are services also provided on holidays?

Yes, in some cities these services are also provided on holidays.

How is the payment method for services?

Payment is made on-site.

Is the cost of services announced before the work is done?

Yes, the costs are announced before the application is finalized.

Are services also provided at work or companies?

Yes, services can be provided for homes, companies, and organizations.

Is it possible to provide services outside of urban areas?

The representative is not allowed to visit non-urban and non-residential areas (military, mountainous, forest, etc.).

What happens if the address is incorrect or the submitted address changes, or the subscriber is not present at the location?

Travel expenses will be charged to the requester.