If you have an Irancell modem with an expired guarantee which needs to be diagnosed and fixed, there’s nothing to be worry about.
Before sending your modem to the repair department of Hub Co., please check the following. If the problem is not resolved, call 600.
Modem is not signalling:
•Restarting the modem (turning it off & on)
•Checking SIM card (has it been placed correctly in its slot? Is it physically undamaged?
•Calling 700 to check the network coverage of the area
•Calling 700 to check the network coverage of the area
Modem cannot be turned on:
•Checking the adaptor (making sure that it’s working well / using a 12V 1A adaptor)
Modem is turned off and on constantly:
•Checking the adaptor (making sure that it’s working well / using a 12V 1A adaptor)
In case the problem continues to exist, use either of the following methods to submit your repair request:
•Calling 600 from Irancell lines
•Calling 0936000000 from other lines
•Filling in the Modem Repair Form
Upon submitting your request, our staff will notify you of the way you can send your faulty modem to us (by post or in-person visit), the process of sending the fixed modem back to you and the reference number for further tracking.
Houshmand Ertebatat Bamdad Co. (Hub) will inform you about the related repair costs once the modem is received and the applicable costs are estimated. The repairing process then begins upon your confirmation and payment of repair costs.
In case you don’t consent with the estimated costs, you can get back your modem via post or by in-person visit. Please note that in cases of choosing postal delivery, you need to bear the related costs.