Diagnosing and repairing all

types of Irancell modems

If your modem needs repair and its warranty period has

expired, there is no need to worry.

HomeProducts and ServicesDiagnosing and repairing all types of Irancell modems

Before requesting repair

If you have an Irancell modem with an expired guarantee which needs to be diagnosed and fixed, there’s nothing to be worry about.

Before sending your modem to the repair department of Hub Co., please check the following. If the problem is not resolved, call 600.

No modem antenna The modem does not turn on Constant turning off and turning on of the modem

•Restarting the modem (turning it off & on)
•Checking SIM card (has it been placed correctly in its slot? Is it physically undamaged?

•To check the antenna network coverage of the area, call 700 from Irancell lines for FD modems and 0937700000 from other lines, and for TD-LTE modems , call 707 from Irancell lines and 09377070000 from other lines.

•Checking the adaptor (making sure that it’s working well / using a 12V 1A adaptor)

•Checking the adaptor (making sure that it’s working well / using a 12V 1A adaptor)
In case the problem continues to exist, use either of the following methods to submit your repair request:

•Calling 600 from Irancell lines
•Calling 0936000000 from other lines
•Filling in the Modem Repair Form

Your modem problem has not been solved?!

contact us

Mobile phone and data services:

Call 700 from an Irancell line or 09377000000 from other lines

TD-LTE Services

Call 707 from an Irancell line or 09377070000 from other lines

Registration of inspection and repair requests

Upon submitting your request, our staff will notify you of the way you can send your faulty modem to us (by post or in-person visit), the process of sending the fixed modem back to you and the reference number for further tracking.

Houshmand Ertebatat Bamdad Co. (Hub) will inform you about the related repair costs once the modem is received and the applicable costs are estimated. The repairing process then begins upon your confirmation and payment of repair costs.

In case you don’t consent with the estimated costs, you can get back your modem via post or by in-person visit. Please note that in cases of choosing postal delivery, you need to bear the related costs.

 

Application registration form