If your prepaid balance has run out and you’re unable to purchase credit for any reason, you can receive emergency recharge through one of the following methods:
- Dial *815# from your SIM card.
- Open the MyIrancell app and select the “Emergency recharge” option.
How to receive emergency recharge in the MyIrancell app
From the home page, go to “My Account”.
At the top of the screen, select “Emergency”.
Under the “Recharge” tab, choose one of the available packages.
List of emergency recharge packages
| Package | Price |
|---|---|
| 5،000 R Airtime/Cost 50T | 5750 R |
| 10،000 R Airtime/Cost 100T | 11500 R |
| 20،000 R Airtime/Cost 200T | 23000 R |
| 50،000 R Airtime/Cost 500T | 57500 R |
| 100،000 R Airtime/Cost 1000T | 115000 R |
- In addition to the emergency recharge amount, a service fee of 75 Tomans per 500 Tomans will also be deducted from your account upon your next recharge.
- All packages have unlimited validity.
Automatic emergency recharge
When a prepaid subscriber qualifies for emergency credit and successfully activates the automatic emergency top-up via the *815# menu, an emergency credit of 1,000 or 2,000 Tomans will automatically be added to their account each time their balance reaches 500 Tomans. It’s important to note that 1,000 Tomans, along with a 150 Toman service fee (charged at 75 Tomans per 500 Tomans), will be deducted from the subscriber’s account upon their next recharge.
How to activate/deactivate automatic emergency recharge in MyIrancell app
If this service is not active on your SIM card and you’re eligible, you can activate it as follows:
From the home page, go to “My Account.”
At the top of the screen, select “Emergency”.
Click “Activate” on the automatic emergency recharge card.
If this service is already active on your SIM card, you can deactivate it as follows:
From the home page, go to “My Account.”
At the top of the screen, select “Emergency”.
Click “Deactivate” on the automatic emergency recharge card.
