After-Sales Service Charges

No.	Service	Descriptions	Price not including VAT (Rials)	Price including VAT (Rials)
1	Duplicate Bill	Duplicate Bill & Total Current Charges	230,000	253,000
2	Line Reactivation	Line reactivation at user request	170,000	187,000
3	Line Suspension	Line suspension on account of lost SIM card or at user request	170,000	187,000
4	SIM Card Change	Broken/lost SIM card change for prepaid and postpaid subscribers	650,000	715,000
5	SIM Card Ownership Change	For postpaid SIMs For prepaid SIMs	860,000 520,000	946,000 572,000
6	Address Edit	-	230,000	253,000
7	Call Details	Call details on CD Call details in print	220,000 Each extra page: 70,000	242,000 Each extra page: 77,000
8	Account Edit	Subscribers’ profile edit	200,000	220,000
9	Issuance of invoice for credit increase	Issuance of invoice for credit increase	150,000	165,000
10	Re-registration of the SIM card has been revoked	Re-registration of the SIM card has been revoked	670,000	737,000
11	Debt installment	Debt installment	210,000	231,000
12	PUK & PIN	-	130,000	143,000
13	Number Porting	-	400,000	440,000
14	Divestitures	Deprivation of the privilege of any number at the subscriber's request	130,000	143,000

Notes:

All the other services that are provided in Irancell authorized sellers yet not mentioned in the table above, will be free of charge.
The charges above will be received in cash.
These services will only incur charges if they’ve been requested by the subscribers.
In addition to the charges above, in all the services which require SIM card change, 110,000 Tomans will be added to the final service charge for the new SIM card (including VAT).
For example, the total charges of changing a 4G SIM card will be:

110,000 Tomans SIM card price + 65,000 Tomans service charges + 6,500 Tomans VAT = 181,500 Tomans