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Guide-Support

Help and support

Gift

various Gifts of MyIrancell

Shop

Easy pay

Shake

#FFCC00

Shop

Purchase and Payment

Account-Management-myirancell

Account Management in MyIrancell

in Safari explorer my.irancell.ir Enter

After being redirected to the page, choose download in the lower bar

Click on “Add to Home Screen”.

Choose “Add” button.

MyIrancell icon has been added to your apps screen now. Click on it to open the app

  • Surprising shake!
  • Purchase and Payment
    • Buy data and voice packages
    • Buy various fixed and mobile modems
    • Create and purchase shared packages and share out data with your friends and family members
    • Give data packages as a gift to others
    • recharge, use WOW service and pay your bills through bank gateways
    • Pay safely and easily for your charges using AP Wallet (without any need to use OTP second passwords)

     

  • MTN Irancell Account Management
    • View your account information: remaining usage allowance, current balance, balance due, usage charges, payable amount
    • View the remainder of your data package
    • Data package auto-renewal in case your data traffic ends/expires
    • Add and manage up to 30 Irancell accounts or mobile and TD-LTE modems
    • Manage shared accounts (activation, purchase, adding or removing users)
    • Paper bill cancelation
    • Request to switch from prepaid to postpaid SIM card (with personalized prices)
    • Request to upgrade your 3G SIM card to 4G
    • Manage your TD-LTE user account
    • View and activate incentive programs based on your usage pattern in Offers section
    • Manage how you receive system messages (about the remainder of your data packages, etc.)
    • View your active value added services and unsubscribe from them if you want
    • View the history of the last 15 usage details, buy data packages and refill your account
    • Edit your profile information (email, address, etc.)
  • Special Services
    • Request a Snapp Taxi
    • Watch TV online & live!
    • Order food (Snappfood)
    • Shop online from supermarkets (Snapp Market)
  • Help and support
    • Make an appointment for going to one of MTN Irancell service centers
    • Register and follow up complaints
    • Log and search for CRA complaints, and review them
    • Contact our call center
    • Frequently Asked Questions
    • Easy access to MTN Irancell social media

     

  • MyIrancell Gifts

    50GB Free Data by Inviting Your Friends:

    To activate this gift for both you and your friend, all you have to do is invite them to use MyIrancell PWA version for the first time.  After your friend sign up to MyIrancell via the invitation link, the 50GB free internet package will be activated for both of you (available during the same day).

    • This gift is only available if your friends have not used any of MyIrancell versions before.
  • How to Install MyIrancell App on iPhone (PWA Version)

    Enter my.irancell.ir in Safari explorer

    After being redirected to the page, choose   in the lower bar

    Click on “Add to Home Screen”.

    Choose “Add” button.

    MyIrancell icon has been added to your apps screen now. Click on it to open the app

     

     

  • Question and answer

    Can I find MyIrancell in Sib App or Cafe Bazaar?

    Yes. Just search My Irancell in these platforms and you can find and download it.

    How can I log in to MyIrancell app?

    To log in, you can use the OTP which you will receive through your submitted mobile number or email address. TD-LTE users can also submit their mobile phone number to get this OTP. In any case, if you set an Irancell password, you can always use this password to log in to MyIrancell app.

    For logging in to MyIrancell app, should I necessarily be using the associated Irancell SIM card in my handheld device?

    No. Your SIM card could be in any device. For logging in to MyIrancell, you just need to enter your Irancell number or password in the related field.

    Can I view the remainder amount of my balance and data package in MyIrancell app?

    Yes. By entering MyIrancell’s main page, the remaining amount of all your data packages, your prepaid balance or your postpaid due amount will be visible and you can know about the details of your SIM card usages.

    Can I purchase data packages using MyIrancell app?

    Yes you can. Open MyIrancell and in the main page, tap on “Buy Data Package”. Now you can see the available data packages with their specific price, usage allowance and expiry date and then choose your desired one from among them. The cost of purchasing data packages will be debited from your prepaid SIM card balance or included in your postpaid SIM card bill.

    Is there any way for me to submit my requests, suggestions or complaints through MyIrancell?

    Yes. Please go to “Contact Us” section and there you can put any requests, suggestions or complaints you may have!

    Can I access to my itemized bill in MyIrancell?

    Yes you can. Postpaid subscribers can go to the bottom of main page, tap on “Bill View” and then choose “Download Bill/itemized bill”. And our prepaid subscribers can tap on “Detailed Usage” at the bottom of MyIrancell’s main page.

    Which languages are supported for MyIrancell’s user interface?

    You can use MyIrancell in Persian and English.