Irancell Achieves ISO/IEC 20000-1:2018 International Certificate ‌

Irancell has been granted the ISO/IEC 20000-1:2018 international certificate for its IT Service Management System. ‌‌

According to Irancell’s Public Relations Department, this certificate is one of the most reliable global frameworks for designing, providing, monitoring, and enhancing IT services, which indicates the systematic deployment of IT service management processes at Irancell. ‌‌‌The standard focuses on service level management, risk management, quality controls, performance monitoring, and alignment of IT services with business objectives. ‌‌ 

This certificate, granted by Italy’s IMQ Company with a three-year validity period, strengthens Irancell’s position in terms of compliance with international standards, enhancement of digital services quality, and systematic development of its IT infrastructure. Irancell had also previously obtained ISO 9001:2015, ISO 10002:2014, and ISO 10004:2012 certificates in quality management, customer complaint handling, and customer satisfaction measurement areas. ‌‌‌