Contact us

In Customer Service, we are committed to provide you the best support. Contact us for assistance and resolving technical issues, we’re here for you 365 days a year, 24 hours a day, 7 days a week. Enjoy total peace of mind with 24/7 support, every day of the year!

How to file a complaint

In case of witnessing any violations by any of our dealers, you can follow these steps.

  • 1. Filing a complaint

    You can log your complaint requests through any of the methods mentioned in our Contact Us page.

  • 2. Receiving the confirmation

    All complaints will be logged and a reference ID will be generated for each of them and communicated to the subscriber.

  • 3. Preliminary review

    All the documentations will be processed and reviewed at this stage and in case any more details or explanations are needed, the subscriber will be contacted by Irancell.

  • 4. Settling the complaint

    After the initial confirmation, the complaint will be referred to the related division and the follow-up process will be started by the relevant team; then the necessary measures will be taken to settle the complaint.

  • 5. Informing and carrying out a survey

    The subscriber will then be informed of the steps taken as well as the result. The subscriber can then inform Irancell about how satisfied he was regarding the whole process, through SMS.

  • 6. Following up the complaint

    All requests can be followed up using the reference ID allocated to the subscriber.

  • Hints
    • Complaints must be substantial and include reliable evidence.
    • You’ll need to enter your details including your mobile phone number so that we can inform you about the progress as the case is being reviewed.
    • The owner or his legal attorney will merely be allowed to file a complaint.

Online support

Ask your questions online with our colleagues!

You can log your complaint requests in “Contact us” section in “Log and Search History” or “Online Chat” of MyIrancell app.

You can reach us on Twitter 24 hours a day. Simply mention irancellsupport@ and ask us your question or raise your concern to get help and support.

Electronic correspondence

Email cs@mtnirancell.ir

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