FAQ

.Frequently Asked Questions by Lenz users:
You can add subaccounts connected to your main account with different a username and password and also define usage limits.
You can first top-up your account by dialing *7# or using direct top-up (accessible via the application’s Settings) or buy your desired content and pay for it through bank gateways.
There’s a search icon on top of “Recommended” page where you can look for your desired contents.
There’s an option named catch up TV using which you can watch the program again.
You can click on the heart icon and make a list of all your favorite programs.
There is a reminder option that you can use to have the app remind you to watch your favorite programs.
You can record the program or movie while you’re watching it or set a recording date and time.
You can easily “lock” certain channels anytime you want.
You can select your desired language from among the existing ones (if available) on time-shifted TV or VOD through Settings.
You can get a list in the “Recommended” part and choose them to begin streaming.
You can read all about it in the “Introduction” section.
You can click on your profile name on top of the page.
You can view the history of all the VOD and programs which have been played by your profile by referring to My Lenz > Recently Watched.
You can modify any information, add /remove and update your avatar through “Profile Management” on My Lenz tab.
The application is usable with any internet connections inside Iran.
Users will be able to use catch up TV for one week (7 days) after any program for any channel is aired; moreover, they will be able to record any program for 10 hours which will be available for three months (90 days).
No, local channels will not be added to the application for the time being.
All IRIB channels will be free all the time, but there will be no free of charge hours for VOD contents.
No, the application is only compatible with Android.
Yes, the application can be installed on all Android devices.
Yes, as soon as user locks the device, the application will stop the video and therefore data usage.
Yes, two users can simultaneously enjoy one account and if a third one wishes to login to the same account at the same time, one of the users will have to disconnect in order to let the third one connect.
Registration is possible through reg.likotv.ir website or using the “Register” button inside the application.
No, there will be no document submission during the registration process.
Changing or recovering passwords can be done by clicking on the “I Forgot My Password” option inside the application or using “Account Management” item.
You can dial 09377270000 to ask our customer relation agent to help you.
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